Please read before booking
Booking & Cancellation Policies
Please read these policies completely before booking any services.
Booking/ Location Details
1096 Rte 112Port Jeff Station, 11776
- Located in the My Salon Suites Building next to H&R Block.
- The door to the lobby will be open
- Once you’ve entered the lobby, you may use the directory box located to the left of the glass door to search for “Virgo Brows”.
- You may choose to hit call or text to notify me that you have arrived and I will then unlock the glass door for you
- Located in suite 207 (make a right, then a left)
PLEASE NOTE: I will no longer be accepting new client appointments over the phone
For All Permanent/Semi-Permanent Makeup Services:
- Treatment Room Environment
- To maintain the highest standards of sterilization and focus, no pets, food, or additional guests are permitted in the treatment room during your procedure. *Only task-trained service animals are permitted; please notify us in advance.
- Non-Refundable Deposits
- A non-refundable deposit is required to secure all PMU/SPMU appointments. This deposit will be credited toward your total service balance on the day of your appointment.
- Rescheduling
- We understand things come up; however, PMU sessions require significant time blocks. You may reschedule your appointment once per booking via our online portal, provided it is done at least 48 hours in advance.
- Cancellations
- Cancellations or rescheduling requests made with less than 48 hours' notice will result in the forfeiture of your deposit. This amount is non-refundable and cannot be applied to future sessions.
- No-Shows
- Failure to arrive for your appointment without notice will result in a charge for the full remaining balance of the scheduled service.
- Late Arrivals
- To ensure we have the proper time to achieve perfect results, we cannot accept arrivals more than 20 minutes late. After this window, the appointment will be cancelled, and the full remaining service cost will be charged.
- Booking Eligibility
- To protect our artists' specialized schedules, we reserve the right to restrict future booking privileges for individuals with a history of missed appointments or frequent last-minute changes.
For All Other Brow & Beauty Services:
- Environment & Safety
- To maintain a sterile, professional, and safe environment for all procedures, no pets are permitted in the treatment room. We appreciate your cooperation in keeping our workspace hygienic. *Only task-trained service animals are permitted; please notify us in advance.
- Payment & Processing
- A 3% processing fee will be applied to all transactions paid via credit card. To avoid this fee, guests are welcome to pay via cash or debit.
- Rescheduling
- We value your time and ours. Should you need to reschedule, please do so via our online portal at least 24 hours before your scheduled appointment time.
- Cancellations
- Cancellations with less than 24 hours' notice will result in a charge of 50% of the total service cost. This fee is non-refundable and cannot be applied as a credit toward future sessions.
- No-Shows
- Failure to arrive for your appointment without prior notice will result in a charge for the full remaining balance of the scheduled service.
- Late Arrivals
- To ensure every guest receives a full, high-quality experience, we cannot accept arrivals more than 20 minutes late. After this window, the appointment will be cancelled, and the full service cost will be charged.
- Booking Eligibility
- We reserve the right to review booking privileges on a case-by-case basis. Frequent last-minute rescheduling, late arrivals, or "No-Show" appointments may result in being restricted from booking future services.
Ready to book your appointment?
Please read these policies completely before booking any services.